Privacy Policy

Itopfox Shop – Designed for Living, Built for Lasting Joy and Trust

1. Who We Are & Our Commitment to You

Itopfox Shop serves creative souls, practical parents, home enthusiasts, and adventurers worldwide (excluding some remote areas and parts of Asia). We understand that your time is valuable and your security is non-negotiable. This policy reflects our dedication to transparency and protection, whether you’re shopping for craft supplies, baby essentials, or camping gear.

2. Information We Collect

To provide our seamless and secure checkout experience, we collect information that you provide directly and automatically:

A. Information You Provide

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Payment Information: When you make a purchase, our secure payment gateways (like PayPal and credit card processors) collect your payment details. We do not store your full credit card information on our servers.
• Transaction Data: Details about purchases you make (products, price, date, shipping method).
• Communication Data: Messages sent to our support team at [email protected].

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, device type, operating system, pages viewed, time spent on site, and referral URLs.
• Cookie Data: See Section 6 for detailed information.
• Location Data: General location (country/region) to provide correct shipping options and pricing.

3. How We Use Your Information

We use your data solely to enhance your shopping experience and fulfill our services:

• To Process & Ship Orders: To fulfill your purchases, send order confirmations and tracking numbers from our Dallas warehouse, and manage returns.
• To Communicate: To send transactional emails (order updates, shipping notifications) and respond to your inquiries.
• To Improve Our Shop: To analyze website usage, optimize our product offerings (like art storage or bakeware), and enhance site functionality.
• To Ensure Security: To protect against fraud, unauthorized transactions, and to maintain the security of our website.
• To Personalize (with your consent): To provide tailored product recommendations based on your browsing history (e.g., suggesting cat toys if you viewed cat supplies).

4. Sharing & Disclosure of Information

We value your trust and only share your data in these limited circumstances:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing (PayPal, credit card gateways), shipping carriers, and email delivery services. They are contractually obligated to protect your data.
• Legal Obligations: If required by law, regulation, or legal process (e.g., a court order).
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
• With Your Consent: We will share information outside of this policy only with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Storage & Security

Your security is our priority. We implement robust measures to protect your data:

• Secure Storage: Data is stored on secure servers with limited access.
• Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted during checkout and account login.
• Payment Security: All payment transactions are processed through PCI-DSS compliant payment gateways. We never store your full credit card details.
• International Transfers: As we serve a global community, your data may be processed in the United States or other countries where our service providers operate, always under adequate protection measures.
• Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide a smooth, personalized shopping experience:

• Essential Cookies: Required for basic site functionality (e.g., adding items to your cart, secure checkout).
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., which pages are most popular among crafters or parents). We use this data to improve our website.
• Preference Cookies: Remember your settings (like language preference).
• Advertising Cookies (Optional): Used to show you relevant product ads on other platforms. You can opt out of these through your browser settings or our cookie consent banner.

You can control cookie settings through your browser. Disabling some cookies may affect the functionality of our website.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access & Correction: You can request access to or correction of your personal data.
• Deletion: You can request deletion of your personal data, subject to legal limitations.
• Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email. You will still receive transactional emails related to your orders.
• Data Portability: You may request a copy of your data in a structured format.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at the email below. We will respond within a reasonable timeframe as required by applicable law.

8. International Customers

We ship globally (with noted exclusions). If you are located outside the United States, please note that your data will be transferred to and processed in the U.S. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate the latest revision. We encourage you to review this page occasionally.

Designed for Living, Built for Lasting Joy and Trust.