Last Updated: October 2023

Welcome to the Itopfox Shop Shipping & Returns Center. We serve a vibrant community of creative souls, practical parents, home enthusiasts, and outdoor adventurers. Just as our products—from Art & Crafts Storage to Camping Gear—are Designed for Living, our policies are designed for clarity, fairness, and your complete peace of mind.

We understand that the perfect Cookware set, the ideal Desk Lamp, or the safest Baby Safety gear is crucial to your projects, home, and life’s adventures. Below, you’ll find all the details on how we get your items to you and our straightforward process if something isn’t quite right.

🔄 Quick Policy Overview

Shipping: We ship globally (excluding some remote areas). Order processing takes 1-2 business days.

Returns & Exchanges: A 15-day satisfaction guarantee from the delivery date. Items must be unused, in original packaging with all tags and accessories.

1. Shipping Information: Getting Your Gear to You

We partner with trusted global carriers to deliver your Bakeware, Bedding, Cat Toys, and more directly to your door.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order ships.
  • Delivery Time: This begins after processing and varies by your selected shipping method:

Shipping Methods & Costs

We offer two primary shipping options to balance speed and value:

  1. Standard Shipping (Carrier: DHL or FedEx)
    • Cost: A flat fee of $12.95.
    • Delivery Time: 10-15 business days after shipment.
    • Ideal for faster delivery of items like Cookware Gifts or Christmas Lights.
  2. Free Shipping (Carrier: EMS)
    • Cost: FREE on all orders over $50.
    • Delivery Time: 15-25 business days after shipment.
    • A great option for non-urgent needs like Camping Kitchen supplies or Art & Crafts Storage.

Note: We ship worldwide but cannot deliver to certain remote regions in Asia and other locations. Shipping times are estimates and may be affected by customs, weather, or carrier delays.

2. Our Returns & Exchange Promise

Your satisfaction fuels our mission. If your new Cutlery set isn’t the right fit for your kitchen, or the Bed Pillows aren’t perfect for your rest, we offer a 15-day window from the date you receive your item to request a return or exchange. Our process is respectful of your time and built on trust.

📦 Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our support team at [email protected]. Use the subject line: “Return/Exchange Request – [Your Order Number]”. Please include your order number, product name(s), and reason for return.
  2. Receive Instructions: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions for sending the item to our Dallas warehouse.
  3. Package & Ship: Securely pack the item in its original packaging with all parts, manuals, and tags. Include the printed RMA inside the box. Ship to the address provided. We strongly recommend using a trackable service.
  4. Inspection & Processing: Once received, our team inspects the item (within 3-5 business days) to ensure it meets our return conditions.
  5. Completion: Upon approval, we immediately process your exchange or refund.

3. Refunds: Timing & Method

Your financial security is as important to us as the physical safety of our Baby Safety products.

  • Timing: After your return is received and approved, we initiate your refund within 5-10 business days.
  • Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, PayPal). The time it appears on your statement depends on your bank or provider.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost to send the new item to you.

4. Items That Cannot Be Returned or Exchanged

To ensure health, safety, and product integrity for all our customers, the following items are final sale and cannot be returned or exchanged:

  • Personal Care & Safety Items: Any product categorized under Baby Safety that is hygienic or safety-critical (e.g., monitor straps, outlet covers removed from packaging).
  • Customized or Personalized Items.
  • Opened Software or Digital Products.
  • Items Damaged After Delivery due to misuse, accident, or failure to follow care instructions.
  • Items Not in Original Condition: Used, washed, damaged, or missing original packaging, tags, and accessories.

This policy reflects our commitment to providing safe, hygienic, and high-quality goods—from Christmas decor to Bikes & Cycling accessories—to our global community.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you. Please provide photos of the product and packaging to assist us.

6. Need Help? Contact Our Support Team

We’re here to help you resolve any issue, just as we’re here to help you find the perfect Desk Lamp or Bedding set.

Email: [email protected]

Mailing Address for Returns (By Authorization Only):
Itopfox Shop – Returns
4874 Grant Street
Dallas, TX 75247
United States

Please do not send returns without first obtaining an RMA number.

Itopfox Shop – Designed for Living, Built for Lasting Joy and Trust.